Return & Refund Policy

 

Thanks for shopping at Fatafat App, If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

  • You have 2 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have a receipt or proof of purchase.

 

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received you’re returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within 7 days, depending on your merchant policy.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
  • All goods should be shipped to our offices at Khetia Plaza 4th Floor, Ronald Ngala Street Eldoret
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on email info@fikysha.com or call us on +254726598585.